We would recommend hand washing your cashmere knitwear in lukewarm water using a cashmere shampoo, rinse several times in clean lukewarm water. Gently squeeze to remove excess water, then lay to dry on a flat surface. Iron on a cool setting, always using a damp cloth to protect the fibres from the irons direct heat. Alternatively, dry clean using a specialist cashmere dry cleaner. Do not bleach or mix colours when handwashing. We recommend storing your knitwear flat/folded as over time, knitwear which has been hung will lose shape and stretch over time. If possible, store with cedar balls to avoid moths and replace yearly. As cashmere is a delicate, natural fibre, over time pills will appear on your sweater. It is best to remove these with a razor, de-bobbler or cashmere comb rather than pull off by hand as this can cause damage.
Delivery
We aim to dispatch orders within 2 - 4 working days. Orders are shipped on weekdays (Monday – Friday) only, not including bank holidays or any other holiday periods specified by us. European orders are being delivered DDP (Delivered Duty Paid). The price you see is the price you pay.
Delivery Services & Costs
Worldwide Express Saver 2-5 days £9.99
Worldwide Express 2-5 days (pre 12:00) £14.99
Please note customers are responsible for payment of any local customs charges/duties in the delivery country. Learn more about our shipping policy here.
Returns
If for any reason, you are not entirely satisfied with your Begg x Co product you can return it to us within 14 days as long as it is unworn and still in the original packaging with any labels, swing tags, etc attached. Any free gifts with purchase promo items must also be returned. Personalised/monogrammed items and socks are non-refundable. Learn more about our returns policy here.
You can pay via the following payment methods:
Credit or Debit Card (Visa, Mastercard and American Express), Paypal, Amazon Pay, Alipay, Wechat and Klarna.
We can also take orders over the telephone. If you have any further queries regarding payment please get in touch with our customer service team here or via Live Chat.
