We aim to dispatch orders within 2 working days. Orders are shipped on weekdays (Monday – Friday) only, not including bank holidays or any other holiday periods specified by us.
Any orders required for same day dispatch must be received before 12 noon.
We are currently offering:
Complimentary Delivery Worldwide
please note customers are responsible for payment of any local customs charges/duties in the delivery country. European orders are being delivered DDP (Delivered Duty Paid).
Our standard UK delivery charge is £6.99 and we aim to deliver all mainland UK orders within 3 working days. Deliveries to Northern Ireland and more remote areas such as the Scottish Highlands & Islands may take slightly longer.
Standard delivery charges and approximate delivery times for orders shipped outside the UK are listed below. Exact delivery times will vary depending on the location and country of the delivery address.
3-7 Working days
Rest of the World:
7-10 working days
The above timescales are only a guide and sometimes during busy periods or bank holidays, deliveries may take longer.
This does not apply to personalised/monogrammed items which will take longer. All monogramming is in the Bodini font with the height of characters approximately 10mm. We monogram tone on tone with the colours in the product requested. If you have a particular request, please contact [email protected]
All our orders are dispatched on a UPS courier service which will require the goods to be signed for, so you may prefer to specify a business address when ordering, but please note that we are unable to change the delivery address once an order has been placed. A card will be left by the courier to re-arrange delivery should there be no-one home.
Please note, we are unable to deliver to PO boxes.
Please be aware that customers are responsible for payment of any local customs charges/duties in the delivery country.
Although we endeavour to deliver your order within a specified time, we cannot accept any responsibility for late deliveries due to circumstances beyond our control (e.g. extreme weather conditions). We will do our utmost to inform you of any unexpected delays.